About HomeBridge Financial Services
HomeBridge Financial Services, Inc. is one of the nation’s largest privately held, non-bank lenders. We specialize in facilitating and securing home mortgage financial solutions through our retail and wholesale channels. More information on HomeBridge can be found online at www.HomeBridgeInc.com.
Customer Service Commitment
Represents the company in a professional and enthusiastic manner: by providing an exceptional level of customer service, supporting the mission/vison statements, and adhering to our core values in all functions of their job responsibilities and interaction with referral partners, customers, and clients.
Scope/Purpose of the Position
The Welcome Call Specialist will be the first contact with the borrower who has just closed on a new loan, they will ensure the borrower’s first experience is one that leaves them completely comfortable and knowledgeable of the expectations and also that we are here for them when questions arise. The specialist will set the tone for the future interactions but also through clear communications stress the importance of payments being received on time and be able to answer any questions a new customer may have.
Key Responsibilities and Essential Functions
Work Experience and Knowledge, Skills and Abilities
Note: Management reserves the right to change or reassign job duties or combine positions at any time.