Default Technology Manager

US-GA-Kennesaw
7 days ago(1/15/2018 4:44 PM)
ID
2017-4887
# of Openings
1
Category
Corporate - Servicing
Division
Corporate

Overview

About HomeBridge Financial Services

 

HomeBridge Financial Services, Inc. is one of the nation’s largest privately held, non-bank lenders. We specialize in facilitating and securing home mortgage financial solutions through our retail and wholesale channels. More information on HomeBridge can be found online at www.HomeBridgeInc.com.

 

Customer Service Commitment

 

Represents the company in a professional and enthusiastic manner: by providing an exceptional level of customer service, supporting the mission/vison statements, and adhering to our core values in all functions of their job responsibilities and interaction with referral partners, customers, and clients.

Responsibilities

Scope/Purpose of the Position

 

Support and champion default technology projects with a focus on improving workflow and strengthening risk management.  Partner with Default to develop and prioritize solutions.  Manage the day to day operations of default platforms.

 

 Key Responsibilities and Essential Functions

  • Oversee development of workflow platforms including but not limited to TEMPO and ShiftTracker.
  • Manage day to day operations and support of the workflow platforms.
  • Partner with Business to identify solutions to improve workflow efficiency and risk management
  • Assist Default Call Center in optimizing call campaigns and ensuring optimal utilization of Noble products.
  • Manage employee(s) assisting in default technology support.

Key Performance Indicators

  • Candidate must be able to successfully implement technology solutions within estimated target dates. Existing technology tools must be proactively monitored and managed for optimal performance.

Work Experience and Knowledge, Skills and Abilities

  • Excellent analytic skills, attention to detail, and ability to work within time constraints.
  • Excellent level of interpersonal skills to work effectively with others.
  • Excellent level of oral and written communication skills. Ability to communicate across a variety of audiences.
  • Excellent computer skills and the ability to function in a windows environment utilizing Outlook, Word and Excel.
  • Experience with workflow software and call center technology.
  • Professional and effective interpersonal skills. Solid decision making skills with display of professionalism in maintaining confidentiality. Ability to build strong relationships with internal business partners to achieve success.
  • Proven ability to motivate, develop, coach and mentor staff at all levels.
  • Ability to direct and manage through superior leadership skills.
  • Ability to rapidly acquire detailed knowledge of departmental policies, practices and procedures.
  • Ability to be assertive, persuasive while managing the bottom line.
  • Ability to establish credibility and be decisive while recognizing and supporting the company’s preferences and priorities.
  • Strong time management skills, fast learner, self-motivated, and comfortable taking initiative and handling multiple projects simultaneously.
  • Committed to taking responsibility and ownership for agreed actions and delivery.

Minimum Qualifications

  • Three Years of experience in Leadership Position
  • Five Years of experience in Mortgage Industry
  • Three Years of experience in Default Operations
  • Knowledge of workflow software tools
  • Knowledge of investor / insurer guidelines

Note: Management reserves the right to change or reassign job duties or combine positions at any time.

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