3 weeks ago(1/3/2018 11:50 AM)
# of Openings
Corporate - Servicing


HomeBridge Financial Services, Inc. is one of the nation’s largest privately held, non-bank lenders. We specialize in facilitating and securing home mortgage financial solutions through our retail and wholesale channels. More information on HomeBridge can be found online at


Scope/Purpose of the Position:

Establish telephone contact with mortgagors to determine reason for delinquency and ultimately, to bring the loan current.  Conduct all collection efforts in accordance with investor, company and agency guidelines while protecting the mortgagor’s privacy and dignity.


Major Responsibilities and Essential Functions:

  • Represents the company in a professional and enthusiastic manner: by providing an exceptional level of customer service, supporting the mission statement, and adhering to our core values in all functions of their job responsibilities and interaction with internal and external customers.
  • Establish telephone contact with the mortgagor(s) with outstanding amounts.
  • due within the timeframe established by Default Manager which consist of   welcome, reminder, and collection calls from 30-90 days of delinquency.
  • Develop customer relations in order to establish and set appropriate timeframes for customers in default. This would include follow-up contact, promise to pay dates are met, and all written notices require under the Fair Debt Collection Practices are followed.
  • Maintain accurate information within the loan servicing system of all contact information.
  • Decision making with regards to the loans best course of action to include but not limited to reinstatement, forbearance, or loss mitigation in accordance to the investors guidelines.
  • Skip trace on delinquent accounts with no contact.
  • Meet Key Performance Indicators as outlined by Management.
  • Maintain a minimum monthly Quality Assurance score of 90%.
  • May be assigned other duties from time to time.
  • Must be able to work a Flexible schedule Monday through Friday (Hours of operation are 8am-8pm).
  • Must be able to work 2 weekends a month (4 hour schedule).
  • Reports to work on a daily and timely basis.


Knowledge, Skills, and Abilities:

  • Working knowledge of FNMA, FHLMC, GNMA, FHA & VA servicing default requirements.
  • Excellent verbal and written communication skills in English.
  • Ability to understand and apply sound business math skills.
  • Proven prior ability to plan, organize, schedule, and direct work activities of others in a multi-tasking staff environment.
  • Ability to effectively operate the default component of servicing system(s).
  • Ability to compile ad hoc reports as are required.
  • Proficient in e-mail management, Word, Excel; other software application knowledge a plus.
  • Basic knowledge of FDCPA, FCRA, TCPA and CFPB required.
  • Ability to hear and understand customer inquiries and oral instructions from supervisors.
  • Ability to receive phone calls with or without reasonable accommodation.
  • Ability to read paper documents and read from and key text into a personal computer with or without reasonable accommodation.
  • Ability to work overtime as required by the department manager based on the work requirements.


Minimum Qualifications or Training:

  • High School Diploma or Equivalent.
  • Two (2) years college or business training school.
  • Three (2) years collection experience.
  • Three (2) years Mortgage Servicing experience.


Preferred Qualifications or Training:

  • High School Diploma or Equivalent.
  • Four (4) years college.
  • One (1) years first mortgage loan servicing experience.
  • (3-5) years collections experience.
  • (3-5) years Mortgage Servicing experience.
  • Must be familiar with skip tracing skills and techniques.
  • Working knowledge of formal and informal payment plans.
  • Experienced in Loanserv/Fiserv platform.
  • Knowledge of predictive dialer and automatic call distributor.



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